Welcome to Justinna.com. Before you start shopping, please make sure you agree with the following terms and conditions.
Customers or visitors to this website are referred to as “you.” Justinna is referred to as “us,” “our” or “we.”
Contact us by using the contact page on our website, by writing to us at Justinna Jukima JK s.c
Jasionka 942, 36-002 Jasionka, Poland or by calling +48 502380883
No contract will be formed until you have received an email stating that your order status is "Completed" and the item has left our premises. Due to the nature of our business, occasionally items that are shown on our website will not be in stock - in these cases we will email you with your options which may be limited to an immediate refund (refunds take 5-7 working days to get to your account after we have processed them).
When you purchase an item from us, you will receive an email confirming receipt of your order and a unique order number. When your item has been posted, you will receive an email confirming your purchase has been dispatched. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. If you have any special requirements for postage, please contact us at the time of your order and we will be happy to try and meet these requirements.
All prices shown on our website are inclusive of VAT. Any transaction fees that are added by your card company are not our responsibility.
We cannot be held responsible for typographical errors on this site, including but not limited to those including price. We reserve the right to change our terms and conditions and/or product and price information without any notice being given.
We make every effort to package your items attractively, safely and securely. Where possible, every item is giftwrapped.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by Poczta Polska. We will always try our best to make sure you get your items on time.
We only work with designers who produce the highest standard of jewellery and accessories. We take great care to accurately describe and photograph each item, but the colour, finish and shape of unique handmade items made from natural materials may differ from one item to another.
We want you to purchase from our website with confidence and in the unlikely event that you are not satisfied with your purchase, please get in touch with us and we will see what we can do.
We understand that you want to shop securely and with confidence. It therefore uses an online secure payment service provider to process your card payment. This provider uses state-of-the-art internet solutions to ensure that the personal and sensitive data you provide when making a purchase from us is not compromised. The security services of this provider are among the most advanced in the country.